At Emiel Journey, we are committed to ensuring your order is handled with care and delivered securely. Our shipping process is designed to make your shopping experience as smooth and dependable as possible.

Order Processing
All orders are processed after confirmation. Once your order is placed, our team begins preparing your items for dispatch. You will receive a confirmation message once your order is successfully processed.

Order Confirmation
After you place an order, you will receive an email or message confirming your order details. This will include your order number, product information, and shipping address.

Delivery Method
We deliver all products using trusted courier and logistics partners to ensure your order reaches you safely. All shipments are handled with care and packaged to protect your items during transit.

Tracking Your Order
Once your order is dispatched, you will receive a tracking number (if available) to monitor the status of your delivery. You can use this number to check the progress of your shipment through the courier’s tracking portal.

Delivery Attempts
Our couriers will attempt to deliver your order to the address provided. If you are unavailable, they may contact you to reschedule delivery or provide instructions for pickup (based on local courier policies).

Incorrect or Incomplete Address
Please ensure your shipping address is correct and complete before placing your order. Emiel Journey is not responsible for delays or failed deliveries caused by incorrect address details.

Order Issues
If you experience any issues with your delivery, such as receiving the wrong item or a damaged package, please contact our customer support within 48 hours of receiving your order. We are here to help resolve any problems promptly.

Contact Us
For questions about your shipment or order status, please reach out to our team at [email protected].